Resale Warehouse Operations Manager (Bilingual)

The Challenge

NuSource is not your standard, climate-controlled Amazon facility. We operate in the gritty, high-variability world of returns, clothing, and accessories. We do not just move boxes; we manufacture products from chaos.

We are in the middle of a critical digital transformation, moving a 10-person veteran team from fully manual, old-school methods into ShipHero. We need an Architect of Operations who can earn the respect of a tenured crew, master the nuances of our inventory, and build a world-class fulfillment engine from the ground up.

The Mission

As the Warehouse Manager, you own the “box to buyer” lifecycle. You are not just supervising; you are optimizing the unit economics of the floor.

• Own the Tech Transition: Take the reins of our newly launched WMS, ShipHero. You will troubleshoot tech issues, optimize workflows, and make sure the system is fully leveraged to maximize footprint and efficiency.
• End-to-End Execution: Own the full warehouse lifecycle: receiving, sorting, storage, fulfillment, and shipping.
• The Art of the Grade: Become an expert in our product and audit the team’s quality control to ensure A-grade inventory stays separate from B-grade bulk.
• Bilingual Leadership: Lead a veteran, predominantly Spanish-speaking team. You must be able to coach, discipline, and inspire in fluent Spanish.
• Drive the Numbers: Own cost-per-unit, order accuracy, and daily throughput while translating floor activity into clear, data-backed reporting for ownership.
• Process Architecture & Documentation: Create and continuously improve the Warehouse Playbook, including clear SOPs for every station from receiving to outbound.
• Space & Efficiency: Optimize warehouse layout, density, and flow paths to manage high-variability inventory.

Who You Are

• Operational Fluency: You are equally comfortable running a huddle on a loud production floor and analyzing labor-efficiency data on a laptop.
• Front-Lines Leader: You have a no-task-is-beneath-me attitude and are not afraid to get your hands dirty to find a bottleneck.
• High-EQ Change Manager: You have the thick skin and steady hand required to manage a veteran team through the friction of tech adoption.
• Profit Protector: You treat every labor hour like a variable cost and understand that every move on the warehouse floor affects margin.
• Startup Pace: You are comfortable working in a build-as-you-go environment where priorities can shift daily.

The Hard Requirements

• Bilingual fluency in both English and Spanish.
• Proven experience in warehouse management or high-volume production, such as apparel, perishables, or reverse logistics.
• High proficiency with WMS software. ShipHero experience is preferred.
• Demonstrated ability to manage KPIs, including total cost, throughput, and error rates.

Why NuSource?

This is a ground-floor opportunity in the circular economy. We are growing fast, and we need a partner, not a passenger. You will have the autonomy to build the processes you have always wanted to run.

How to Apply

Skip the generic cover letter. Tell us about a time you led a team through a significant transition. How did you manage the learning curve of a new tech system while maintaining high morale and respecting the expertise of the people on the floor?