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Shipping policy
Orders destined for the US and Canada are shipped via FedEx, USPS, or UPS, depending on the buyer's location. Please note that pallet shipments are limited to the US. For international bulk orders, please reach out to support@nusource.io for assistance.
** Please note, we are not responsible for lost, stolen or damaged packages. Once a package has left our facility, the shipping carrier will hold all liability if a package is lost, stolen or damaged.
Fulfillment times may vary, typically averaging 4 days or less for orders processed within 30 days. While some inventory ships promptly, others may require 14-20 business days for processing. We appreciate your patience as our dedicated team operates diligently five days a week to sort, pack, and fulfill orders.
Kindly note that certain orders may be shipped via freight delivery, either in a Gaylord on a pallet or in boxes placed on a pallet.
For Canadian orders, shipping rates are weight-based, and duties/fees are collected at checkout to prevent additional customs charges for customers.
Please note that custom orders incur shipping fees.
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