&other Stories Jewelry

While we have a strict condition check, please note that you are purchasing secondhand or NWT/NWOT clothing that may have been previously worn, used, returned by customers, or classified as overstock or samples. Our packs may include the following flaws, for which we do not offer refunds or replacements:

- Small, washable stains
- Pilling
- Missing buttons
- Minor fabric runs
- Deodorant marks
- Small holes in the seam
- Makeup marks (e.g., on collars)
- Pulls
- Dust marks
- Wrinkles
- Holes in pockets
- Security tags
- Pet hair

If more than 15% of your order (e.g., 6 items in a 40-piece pack) has severe damage, we will offer replacements or refunds. However, none of the flaws listed above are considered severe damage and do not count toward the 15% flaw rate. For more information, please contact customer service.

Most orders placed on our website are shipped within a few days, but some items may take 14-20 business days (not including holidays or weekends) to ship. Some items do ship faster than others, so you may receive a portion of your order while another portion is still being fulfilled. A shipping confirmation will be sent via email.

We know that time is money, and you need your inventory ASAP. Our team works hard to sort, pack, and fulfill your order. Because it is our goal to provide you with the most options available to help you save money on your cost of goods, Helpsy Source ships your order via FedEx within the contiguous United States.

Orders to Alaska and Hawaii ship with a separately calculated shipping rate, and Canadian orders will have calculated shipping rates based on weight and package size, including customs fees.

Custom orders may incur additional shipping fees due to the volume of inventory ordered and may be shipped via LTL. If LTL is preferred, we will coordinate the pickup and delivery unless otherwise noted. The freight company can also provide a pallet jack and lift gate.

You can read our full shipping policy here.

We never want our customer to feel like they didn't receive what they expected. If we made a mistake, we promise we will fix it for you. Our customer service team is dedicated to helping you feel secure in your order. Please note that customers have 7 days after tracked delivery to reach out to customer service requesting a refund. After this 7 day period, customer service is not required to oblige any refund requests. Read our full refund policy here.